LANCO – Policy Agreement

Welcome to LANCO, a brand owned and operated by PRODUCTIONS TREMPLIN LLC, a legally registered Limited Liability Company in the State of Georgia, United States.

By accessing our website, placing an order, or communicating with us, you agree to the policies outlined below.

1. Company Information

• Business Name: PRODUCTIONS TREMPLIN LLC
• Brand: LANCO
• Business Type: Limited Liability Company (LLC)
• State of Registration: Georgia, United States

2. Our Products

LANCO specializes in high-quality natural castor oil products.

We currently offer the following sizes:

• 2 oz
• 8 oz
• 32 oz

Product availability may change without prior notice.

3. Wholesale Orders

Wholesale purchasing is available for qualified customers.

If you are interested in placing a wholesale order, please contact us through one of our official communication channels listed on our website. Our team will provide pricing, minimum order quantities, shipping information, and any additional requirements.

4. Order Processing

We work diligently to process all orders as quickly as possible.

Typical order processing includes:

• Order verification
• Secure packaging
• Shipment preparation

Processing times may vary during holidays, promotional events, or periods of unusually high demand.

Customers will receive shipment updates whenever available.

5. Shipping

Shipping times depend on the destination, selected shipping method, and carrier.

Once an order has been transferred to the shipping carrier, delivery times are outside our direct control. However, we remain available to assist customers whenever shipping-related questions arise.

6. Customer Support

Providing excellent customer service is one of our priorities.

Our support team strives to:

• Respond to customer inquiries promptly.
• Provide accurate information.
• Resolve issues professionally.
• Assist with orders whenever possible.

Response times may vary depending on weekends, holidays, or message volume.

7. Privacy Commitment

Your privacy is important to us.

We do not sell, rent, trade, or commercially share our customers' personal information with third parties for marketing purposes.

Information collected during the ordering process is used solely to:

• Process your order.
• Communicate regarding your purchase.
• Provide customer support.
• Comply with applicable legal obligations.

8. Data Security

We make every reasonable effort to protect our customers' information.

Appropriate administrative, technical, and organizational safeguards are implemented to help prevent unauthorized access, disclosure, alteration, or misuse of personal information.

While no online system can guarantee absolute security, we continuously work to maintain a secure shopping environment.

9. Product Information

We strive to ensure that all product descriptions, specifications, pricing, and images are as accurate as possible.

However, minor differences in packaging, labeling, color, or appearance may occur due to manufacturing updates or display settings.

10. Returns and Order Issues

If you experience any issue with your order, please contact our customer support team as soon as possible.

We review every request individually and work toward a fair and reasonable resolution whenever applicable.

11. Limitation of Liability

To the fullest extent permitted by law, PRODUCTIONS TREMPLIN LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products, website, or services.

Customers are responsible for using products according to their intended purpose and any applicable instructions.

12. Policy Updates

This Policy Agreement may be updated periodically to reflect changes in our business practices, legal requirements, or operational procedures.

The most current version will always be available through our official website.

Continued use of our website or services constitutes acceptance of any updated policies.

13. Contact Us

If you have any questions regarding this Policy Agreement, wholesale opportunities, or your order, please contact us using the official contact information provided on our website.

Our team is committed to responding as promptly as possible and providing the assistance you need.